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Product Development Manager

Stamford - Connecticut

Permanent - $80000 / 110000

Insurance/Energy

Added on 09/02/2008

About the company
We are the premiere provider of managed home emergency repair programs. Home Service USA partners with utility companies to offer residential customers a range of products designed to provide peace of mind and fast, effective help when an emergency occurs around the home.

Job description
Product Development Manager (including Energy Efficiency)

Job Purpose:
Build compelling consumer propositions in the core utility and energy efficiency markets
Build profits: Build Home Service USA's future pipeline of compelling propositions to increase the key profitability drivers: products per customer and customer penetration
Build future business: support the Business Development and Corporate Development team by developing new emergency service and Energy Efficiency propositions that are compelling for prospective utility partners
Build team capability by implementing a culture of insightful innovation and training.

Role
•  Provide thorough knowledge and understanding of the state of the utility and energy efficiency markets, competitors and alternatives. Identify and share with stakeholders (such as Customer Service, Outbound, SVPs) key market, customer and competitor insights.
•  In collaboration with the SVP Marketing and the Marketing Managers, set a clear vision for the new product and energy efficiency propositions and secure agreement to plans and budgets to deliver it.
•  Formulate the customer, contract, income and expenditure budgets
•  Develop and manage a test plan to make sure the top 5 next biggest ideas are in test
•  Developing new products and enhancing existing ones.
•  Develop new creatives for all channels which improve response rates among existing customer segments, reach new customer segments (with existing products) and/or sell new products.
•  Update the sales and marketing activity plan and financial forecast as well as ensure all spending is managed to budget.
•  Liaise with other Marketing Managers to ensure that the right products are being sold to the right customers at the right time.
•  Work with the Repair Management network team to ensure that the products and services are being delivered as promised, and that we identify key opportunities to improve the service, test and commercialise these if appropriate.

Who we are looking for
Behaviours:
•  Know the product and category. Be in command of facts and develop a reputation for dependability and accuracy of facts. Be thorough in your analyses. Become a source of news and of insights about your business.
•  Think big. Look beyond the pressing day-to-day affairs and look at the big picture to develop a vision for one, three and five years ahead. Take appropriate risks to put the projects in motion to realise the vision. Step back frequently to make sure the product is headed in the right long term direction.
•  Create a sense of urgency. Focus on getting the 'big ideas' to market quickly. Prioritise the initiatives that will make a real difference to your product's performance.
•  Take the lead in producing business-building ideas. Keep the ideas flowing upward in the organisation.
•  Share learnings to drive product performance. If an idea works, find ways of applying it across products, categories and channels.
•  Administer day to day needs effectively and efficiently. Get organised, keep activities prioritised, and get the daily 'fires' put out smoothly. Make sure communication you send to others is: clear, concise and accurate.
•  Develop sound working relationships with your key internal stakeholders: inbound call centre, outbound telemarketing, customer relations, retention, marketing production, marketing services, commercial finance, Home Hotline.

What's on offer
On Offer:
Competitive Salary, Benefits and Bonus

Michael Page Contact
For further info, apply or phone on 203-905-5250.
Your application will be sent to Brittany Christophersen with the reference SSBC1175610 .
Reference : SSBC1175610

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