Fraud Analyst Ecommerce

Dallas Forth Worth  (Grand Prairie, TX)

Permanent

Luxury Goods

Added on 12/14/2011

About the company
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and premium accessories

The Group’s luxury interests encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.

The Group’s luxury businesses operate globally. The largest market is Europe, which generates some 40 per cent of sales. Details of sales by geographic region are given on the Key Figures page. The Group believes the diversity of its geographical operations, with a lack of dependency on any one market, represents a long-term competitive advantage.

Job description
Responsible for managing the Fraud Management functions including phone and web order review, debit/credit card processing, fraud challenges, investigations and recoveries. Must have thorough understanding of both banking and credit fraud with emphasis on building detection capabilities to prevent or detect loss at the earliest possible detection point. Will serve as a key contact to all brands for improving data collections, updating fraud rules and helping develop future rules. Support mobile and social commerce as well as pro-actively stay abreast on developments in the payment services industry.

The key responsibilities for this position will be:
• Analyze the results of payment processing and other eCommerce operations to identify issues, trends and areas of opportunity
• Create and provide reports and analysis to provide transparency of eCommerce processes and ability to clearly communicate post implementation performance
• Manage relationships with leadership teams at each Maison, which may include conducting periodic business reviews to ensure health of the eCommerce business
• Maintain day-to-day contact with the eCommerce manager at the brands to authorize transactions and provide weekly/monthly reports and analytics
• Oversees program to ensure compliance with eCommerce statutory and industry regulatory environment
• Manage eCommerce compliance projects including assessment of potential nonconformities and implementation of remediation plans
• Assist in establishment, documentation and maintenance of eCommerce business rules, policies and standard operating procedures
• Frontline control over all payment transactions for phone and web orders
• Gather supporting elements and documents to support the claims process
• Responsible for analyzing, identifying opportunities, and providing transparency to risk management processes and fraud activities
• Manage tuning of fraud models and systems

Who we are looking for
Required:
• Bachelor's degree in Business Administration, Business Information Systems or related field • CFE not required but a plus
• IAFCI not required but a plus
• 3+ years previous Debit/Credit card fraud management or fraud investigations experience supporting eCommerce businesses
• Highly analytical and data oriented with prior experience in creating fraud detection rules and reporting systems.
• In-depth problem solving skills using current and advanced fraud detection strategies that will maximize the use of available technology.
• Advanced knowledge of the Credit and Debit Card Association rules and regulations involving chargebacks.
• Prior experience with high ticket items or luxury goods - a plus
• Thorough understanding of the Compliance requirements for Reg. W and Reg. Z and Reg. CC and their direct impact on the processing and resolution of fraud claims
• International payments and risk management experience - a plus
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art call center practices; participating in professional societies
• Occasional travel necessary
• Accertify
• SAP
• Fraud management systems, rules customization and order management systems
• Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)knowledge of database software and CRM tools
• Knowledge of Social Media

Michael Page Contact
For further info, apply or phone on +1 713 568 7200.
Your application will be sent to Sofia Gonzalez with the reference 1230875.
Reference : ZHSG1230875