Role details

Business Analyst - CRM Management

International   •  Permanent

Bullet points

  • Business Analyst - CRM Management
  • Business Analyst - CRM Management

About Our Client

Our client is a global pharmaceutical company with an established and diversified portfolio and pipeline.

Job Description

The Business Analyst will be supporting SalesForce..Com CRM data that also integrates with SAP
* The Business Analyst brings forward enterprise-level definitions and rules to the Data Governance
* Council for approval and provides definitions and rules for informational purposes.
* During the Apply Phase (pre-production and post-production states) the BA will direct and oversee the Data Analysts have tested and verified definitions and rules have been applied. Also, they will support/verify the Data Analyst with complex impact analysis and data lineage analysis as change requests occur.
* The BA is responsible for business enablement and adoption for a given domain through delivery of live training sessions, online learning, and/or continuous learning and sharing sites.
* The BA will continue to Measure and Monitor the data quality and business rules.
* The Data BA will be responsible for MDM match/merge process and Data Quality Scorecard process and will oversee the operational performance of the Data Analysts.
* The BA will analyze the business adoption, data quality progress and provide remediation options to the Data Governance Council for enterprise entities.
* The BA will present options to the Data Owner for division/domain entities

Information Management & Analytics
* Create Business Intelligence solutions that lead to better business decision making
* Business Planning & Preparation
* Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
* Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
* Maintains system protocols by writing and updating procedures.
* Provides references for users by writing and maintaining user documentation; providing 1st tier support; training users.

The Successful Applicant


* College degree (BA) in a business or IT related discipline
* 2+ years of business analysis preferably within the CPG, Pharmaceutical industry
* 2+ years Project management experience
* 2+ years experience as a Power user with SalesForce.Com or administration experience with Sales Force.Com
2+ years of experience with SAP related to Sales Functions.
* Expert in MS Access, MS Excel
* Proficient in MS PowerPoint, MS Visio

What's on Offer

Competitive base salary, bonus and medical benefits.

Apply for this job

Click the Apply or LinkedIn button below or contact quoting job reference 1201738
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