Role details

Business Unit Manager

New York   •   USD100,000 - USD120,000   •  Permanent

Bullet points

  • Business Unit Manager needed for French Retail Analytics/Insight Organization
  • Qualified Candidates Need 5-8 years of experience in Retail Mgmt/Cust Experience

About Our Client

We believe in enriching consumers' experiences. Every day, brands and customers interact billions of times, and these interactions together shape our lives. When these experiences are good, they create uplifting moods and memorable moments that inspire us to share with our friends; when they're bad, they waste our time, sap our energy, and we warn others to stay away. The brands that will succeed in a consumer-centric world are those that make their customers' daily lives better, by creating meaningful and memorable experiences that not only meet needs, but surpass expectations.

My client is a customer experience agency dedicated to helping brands deliver luxury experiences to their target consumers. Through customized programs combining multi-touchpoint evaluation, voice of the customer analysis, staff assessment, and training, they provide an end-to-end solution that elevates brand experience from satisfying to inspiring and builds emotionally-engaged customer relationships that last.

They currently serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, watches & jewelry, automotive, travel and more. With 17 offices in Asia, Europe, the Middle East, and the Americas and a diverse team representing 26 nationalities, they are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant. Their platform provides a solid foundation for any premium or luxury brand committed to building profitable and mutually beneficial relationships with its target clientele, across all touchpoints and around the world.

If you are highly motivated by improving the Customer Experience luxury brands deliver, if you believe in our end-to-end solution describe above and if you are the kind of person that loves challenges please apply for them as the Americas Business Unit Manager based in New York.

Job Description

  • P&L



  • Execute the budgeted P&L
  • Ensure the profitability of the business
  1. Client Management
  • Build, maintain and enhance good relationship with clients
  • Ensure a return on investment for our clients
  • Recruitment, Training and Management of Business Unit Staff



  • Develop, coach and retain talents
  • Set KPI and review team performance
  • Decide on bonus
  • Payroll review and approval
  • Business Development



  • Look for new business opportunities
  • Open new accounts
  • Operations Management



  • Guide execution of projects/operations and drive quality of execution
  • Forecast projects and plan accordingly
  • Coordinate work between teams
  • Budget



  • Prepare yearly budget
  • Follow up budget progression
  • Administration Tasks



  • Office Management

The Successful Applicant

  • 5-8 years of experience in a business development/customer experience/retail management role within luxury brands/retail stores.
  • Strong management and leadership skills
  • Ability to leverage tools and findings to help my client's clients improve the customer experience they deliver to their customers

What's on Offer

  • Medical Benefits - Health, Dental, Vision
  • 15 days PTO
  • 5 Sick Days
  • Collaborate work environment working with international clients on a daily basis
  • Commuter Benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Sam Rouan quoting job reference 1215799
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