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Client Engagement Specialist
- Excellent opportunity to make immediate impact and grow your own career!
- Join a growing team with passionate leaders
About Our Client
Our client is a health information services company that delivers actionable education to improve outcomes. Headquartered in Chicago, they are the largest and one of the fastest-growing company in the industry, impacting millions of patients every month through a full suite of innovative digital platforms.
They are a high-growth and entrepreneurial organization where hustle and grit are in the DNA. The team is made up of creative problem-solvers who win at any cost. The close-knit team works with transparent communication and individual ownership over outcomes.
Client Engagement Specialists have a great amount of autonomy to deliver the best customer service by exercising independent judgment and creative problem-solving. You will handle and resolve grievances, but more importantly, you will represent member interests and deliver a consultative approach with product teams and leadership to innovate, improve relationships and scale operations. This position requires extensive phone interaction, relationship management skills and expertise coordinating between internal teams and member clinics. Our client believes in the importance of customer service and client satisfaction.
The Successful Applicant
Our client is looking for intelligent, hard-working, and detail-oriented individuals who have sales and/or account management experience. You should have an ability to collaborate with internal and external stakeholders. Prior experience working in a fast-paced environment, managing multiple deadlines and interfacing with a diverse group of team members is a plus. Strong communication skills required as well as phone interaction experience for several hours each day. This role does not include cold calling. All calls made are existing clients who enjoy interacting with the brand and value the products they already utilize.
What's on Offer
Our client values its employees. They hire A-level players who want to be challenged and rewarded for their hard work and dedication. Our client practices an open door policy where employees have access to internal and external executive resources that create a work environment where employees are recognized, valued, provided feedback, encouraged to contribute ideas and given ownership of company success.
The benefits program includes:
- Medical and Dental Insurance
- 401k w/ Match
- 100% Paid Gym Membership
- Barber Services & Massage Certificates
- Transit fare program
- Bookclub (iPads Provided)
- Free Gourmet Tea, Coffee and Weekly Fresh Fruit Delivery
- Wii & Dart board tournaments, Cable TV
- Bowling nights and tickets to Sporting events
- And more!