Role details

Customer Care Relationship Manager

Hamilton   •  Permanent

Bullet points

  • Global Financial Services Firm hiring in Hamilton, Ohio
  • Customer Care Relationship Manager

About Our Client

Global Financial Services firm

Job Description

Key Accountabilities and Skills required:

  • Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently.
  • Listen actively and establish rapport
  • Quickly understand and analyse customer needs
  • Use computer software application to properly service customers' accounts
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set by department

The Successful Applicant

Preferred Qualifications:

  • High School Diploma or equivalent
  • Strong PC and internet skills
  • Very good organization and work prioritization skills
  • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive, professional attitude
  • Pays strict attention to detail, understands importance of accuracy and responsiveness
  • Experience in customer service

What's on Offer

Competitive Salary

Apply for this job

Click the Apply or LinkedIn button below or contact Lauren Bellone quoting job reference 1218043
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