Role details

Customer Care Relationship Manager

Hamilton   •   USD25,000 - USD30,000   •  Permanent

Bullet points

  • Excellent opportunity with a growing firm.
  • Leading Financial Services firm seeking a Customer Services Associate

About Our Client

Leading Financial Services Firm located in Hamilton, OH.

Job Description

The Customer Care Relationship Manager responsibilities include:

  • Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently.
  • Listen actively and establish rapport
  • Quickly understand and analyse customer needs
  • Use computer software application to properly service customers' accounts
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set by department
  • Working 4-5 days a week.
  • Office is open from 8 AM to 12 AM, and shifts are approximately 10 hours long.

The Successful Applicant

Qualifications include:

  • Banking or credit card experiences a strong plus
  • Strong PC and internet skills
  • Very good organization and work prioritization skills
  • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive, professional attitude
  • Pays strict attention to detail, understands importance of accuracy and responsiveness
  • Experience in customer service
  • High School Diploma

What's on Offer

My client is offering a competitive base salary with with overtime eligibility for the Customer Care Relationship Manager.

Apply for this job

Click the Apply or LinkedIn button below or contact Ryan Tetley quoting job reference 1218300
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