Role details

Customer Service Representative

Parsippany-Troy Hills   •  Temporary

Bullet points

  • Global Logistics company is seeking a Customer Service Representative!!
  • Customer Service Representative

About Our Client

Global Logistics company is growing and looking to expand their Customer Service team!

Job Description

Responsibilites of the Customer Service Representative:

  • Prepare daily report of all system orders processed accurately & completely.
  • Proactively notifying customers of potential delivery delays/issues.
  • Responsible for supporting the call center when necessary.
  • Ensure timely responses to system requests
  • Responsible for processing all orders received via system and manual means. This includes but is not limited to: order processing, order confirmation, follow through, updating order, documentation of notes & entering POD information..
  • Within this position the associate is required to be aware of and abide by the quality policy and objectives.
  • Quickly & professionally answer inbound customer service calls
  • Routing customer requests to the appropriate Dispatcher or other employee
  • Communicate changes to dispatch/warehouse regarding customer orders
  • Meet CSR productivity and quality standards

The Successful Applicant

Qualifications of the Customer Service Representative:

  • Experience working with an order management system.
  • Ability to manage multiple tasks in a fast-paced environment with a high attention to detail.
  • Display a friendly, helpful personality.
  • Strong customer service, data entry, communication & organization skills.
  • Common sense and sound decision making skills.
  • Strong organization skills and be detail oriented in order to facilitate accurate completion of all required forms and procedures.
  • Excellent communication (verbal & written) skills
  • Knowledge of world geography.
  • Working knowledge of MS Office including Word, Excel & Outlook.
  • Ability to work with Google Maps or similar mapping tools

What's on Offer

Competetive Salary + Bonus + Benefits!

Apply for this job

Click the Apply or LinkedIn button below or contact Carly Giraldo quoting job reference 1204797
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Carly Giraldo quoting job reference 1204797