Role details

Customer Service Specialist

Henderson   •   USD25,000 - USD30,000   •  Permanent

Bullet points

  • Excellent opportunity with a fast growing firm.
  • Leading Financial Services firm seeking a Customer Services Associate

About Our Client

Leading Financial Services firm located in Henderson, NV.

Job Description

Customer Service Specialist responsibilities include:

  • Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently.
  • Listen actively and establish rapport
  • Quickly understand and analyze customer needs
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set by department
  • Office is open 24 hours, typical shifts are 10 hours working 4-5 days a week.

The Successful Applicant

Qualifications:

  • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive, professional attitude
  • Intelligent, self-motivated, quick learner
  • Pays strict attention to detail, understands importance of accuracy and responsiveness
  • Strong PC and internet skills
  • Very good organization and work prioritization skills
  • Banking or credit card experiences a strong plus.
  • Sales experience is preferred for cross selling, up selling and down selling
  • Strong negotiation skills
  • High School Diploma
  • 1+ years of experience in customer service with an excellent performance and attendance record.

What's on Offer

My client is offering a competitive base salary and overtime eligibility for the Customer Service Specialist position.

Apply for this job

Click the Apply or LinkedIn button below or contact Ryan Tetley quoting job reference 1218302
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Ryan Tetley quoting job reference 1218302