Role details

Customer Success Team Lead

New York   •   USD55,000 - USD65,000   •  Permanent

Bullet points

  • Dynamic Player/Coach role with unbelievably growth potential
  • Train and mentor current Account Managers while managing key accounts

About Our Client

My client's platform provides merchants with effective tools to raise profits and increase customer retention: a five-tier loyalty platform, a deep analytics engine, rewards, and personalized offers. With my client, launching a loyalty program is easy and intuitive. The setup requires no integration with the merchant's POS and takes less than 20 minutes. We allow businesses to view crucial amounts of data on a single dashboard, offering multiple cloud based analytics and business-intelligence reports.

Job Description

  • Manage some of AppCard's key accounts
  • Execute on departmentlevel goals, including but not limited to churn reduction, product adoption and customer satisfaction
  • Develop and execute customer marketing programs such as webinars and email campaigns
  • Participate in, and/or identify, design, and deliver projects that support scaling processes, services, and systems to enable the team to exceed goals and spend more time with customers
  • Ensure that the team provides service excellence while achieving and exceeding company business goals
  • Enforce Standard Operating Procedures and company policies/best practices
  • Curate and adapt training and training materials to fit The Company's Direction as it changes from time to time
  • Provide initial and ongoing training materials for the Customer Success team

The Successful Applicant

  • 3+ years experience (SaaS preferred) in a previous Customer Success or Account Management role
  • Natural leader and passionate coach
  • Experience managing direct reports, a plus
  • Strong technical and problem solving skills
  • Excellent communication skills, both written and verbal
  • A basic understanding of databases, data mapping, data modeling and strong with excel
  • Startup DNA: A quick learner and fast on their feet, highly collaborative, always interested in learning
  • Strong relationship building skills and a clear communicator
  • Effective problemsolving skills
  • Proven drive to continually exceed goals in a fastpaced, highgrowth company
  • Ability to manage multiple priorities and tasks simultaneously
  • Experience with SalesForce or Desk.com, a plus
  • B.S. or B.A. degree

What's on Offer

  • Very competitive salary
  • Bonus struture
  • FULL Benefits
  • Equity
  • Unlimited Growth
  • Amazing team environment

Apply for this job

Click the Apply or LinkedIn button below or contact Alex Manzi quoting job reference 1191139
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