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Digital Asset Manager
- Digital Asset manager/IT service manager needed
- Digital asset Manager with technical experience and business process experience
About Our Client
Large pharma company
The manager will be working and interacting directly with all IT groups in GCS organization, external product vendors, offshore support suppliers and Global Content Management Service.
Additionally will set and monitor service levels, and conduct service reviews with all areas. Responsible for identification and execution of service improvements that will lead to lower cost of ownership. The manager will be responsible for the management and remediation of any audit or compliance findings per standards (Sarbox, WADs, Security, GxP, etc) and execution of routine testing of agreed IT Continuity Plans.
The Successful Applicant
Bachelor degree or equivalent experience
Strong technical experience such as administering digital asset management systems, training end users on using software and maintaining databases
Substantial experience delivering and supporting solution within the digital marketing or Multi-Channel Marketing processes.
Demonstrated experience of successfully managing vendors and IT BPO outsourcing Demonstrated success in Managing IT services and projects to meet the needs of business within agreed SLAs, time and budget.
Demonstrated up to date knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures. In particular the applications and continuous improvement of ITIL processes.
Demonstrates an understanding of service definition and process improvement methodologies Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services.
Excellent communication and presentation skills with the capability to listen and influence stakeholders at all Levels Has the ability to make appropriate technical decisions, initiating action to resolve operational issues.
What's on Offer