Role details

Director of Operations

New York   •  Permanent

Bullet points

  • Must have experience in growing ecommerce operations and planning
  • Must have a strong background in finance & jewelry

About Our Client

This company is a rapidly growing marketplace for designer luxury jewelry that helps consumers find the best international jewelry brands based on their own personal style and aesthetic. They have developed technology that gives each customer a personalized and guided shopping experience that evolves with their taste.

Job Description


  • Serve as a business leader responsible for leading eCommerce strategy, development and execution initiatives eventually building out international operations
  • Develop and execute business plans for growth through prioritizing and driving forward customer and brand-facing site features & functionality
  • Monitor data such as conversion, site traffic, refunds, new orders, revenue
  • Improve all operations metrics including cost per item, vendor defect rates, and order fulfillment times
  • Utilization of exceptional business analytics to deliver data-based strategic solutions to business issues and challenges
  • Monitors and updates tracking for POs, production orders, and allocations for promotions across various channels
  • Identify and manage resolution of any issues impacting the effectiveness and efficiency of Customer relations

Financial planning and analysis

  • E-commerce planning experience inclusive of inventory management, forecasting, pricing and allocation
  • Analyze sales and investment performance trends and highlights risks & opportunities for product action and future development based on guidance provided by senior Merchants.
  • Clearly and efficiently communicate metric based assessment of product performance to business partners; emphasis on Sales, Inventory, Receipts/Shipments, Margin, Turn
  • Analyze customer behavior and marketplace trends to identify new opportunities and provide business solutions
  • Forecasting to ensure optimum inventory positions to maximize sales
  • Monitor actual results vs. budget
  • Maintain and update financial projections

The Successful Applicant

  • 6-8 years of experience in an operational and/or planning role in a rapidly growing ecommerce company
  • Experience in structuring logistics and operational solutions for ecommerce
  • Bachelor's degree or equivalent experience required, advance degree a plus
  • ERP experience, planning and allocation systems, as well as advanced Microsoft applications
  • Ability to forecast strategically for a multi-dimensional business
  • Must be detail oriented with the ability to prioritize and handle multiple deadlines
  • Positive energy, highly self-motivated, and a passion for data driven problem-solving
  • Big picture person, but doesn't mind routine day-to-day processes
  • Must be comfortable learning new software platforms
  • Experience with visualizing data in a way that clearly answers relevant questions
  • Passionate about identifying business opportunities and innovating to deliver results.
  • Exceptionally analytical and quantitative; drive business decisions with data and analyses
  • Extremely attentive to detail and possess strong organizational & work planning skills
  • Proactive, self-directed, strategic, and tactical
  • Intellectually curiosity and a strong problem-solver
  • Comfortable with ambiguity, a fast pace and changing priorities

What's on Offer

Full time permanent position in New York City as Director of Operations in the jewelry industry

Have the opportunity to make an impact on growing team

Competitive salary, benefits, and equity in the company

Apply for this job

Click the Apply or LinkedIn button below or contact Mina Lee quoting job reference 1209995
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