Role details

Dispatcher / Customer Service Agent / Operations Coordinator

Los Angeles   •  Permanent

Bullet points

  • Cold Storage Third-party Logistics
  • Great career opportunity

About Our Client

Our client is a world leader providing global premium supply chain solutions to FDA regulated industries.

With more than 1000 employees in more than 140 countries and more than 100,000 shipments every month, they are growing year to year in double digits.

Today we are looking for 2 Dispatchers, 2 Customer Service Agents and 2 Operations Coordinators to join the Los Angeles team based in a brand new office a few minutes away from LAX International airport.

Job Description


  • Effectively coordinate the day-to-day frontline operations functions, i.e., import, exports, transportation, (both domestic and international) to ensure all shipments are efficiently processed, recovered and dispatched to meet time-critical schedules required by clients
  • Focus on operational excellence and assisting in QA matters and CAPAs when needed
  • Ensure all shift staff adhere to Safety Policy and Good House Keeping requirements through effective communication measures
  • Assist with the development and monitoring of KPIs, analysis of repetitive operational problems and development of viable solutions
  • Liaise with vendors and customers on daily basis with the aim of developing an excellent working relationship
  • The position extends to developing workable formal relationships with sub-contractors, handling facilities and overseas offices maintaining a clear communication line with other departments within the LAX office and departments (Operations, Administration, Business Development, Customer Service both in Los Angeles Branch).
  • Maintain flexible working hours
  • Attend and contribute to branch meetings when necessary

Customer Service Agent

  • To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames
  • To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
  • Working with customers on daily basis with the aim of developing an excellent working relationship
  • Analysis of repetitive operational problems and development of possible service solutions
  • Advise customer latest booking times and documentation required
  • Booking shipment with use of booking system
  • Supporting other departments - Customer Relationship Management/Transport/Operations and Sales
  • Potential customer information to be given to the Sales department

Operations Coordinator

  • Dispatch drivers and agents for pickups, deliveries, drop offs and recoveries at the airport, broker, vendor or client sites
  • Ensure imports recovery and domestic transfers are made
  • Ensure that all export and domestic drops are made on time
  • Responsible for reviewing appropriate documentation, labeling and markings as included with each shipment
  • Advise Pickups and deliveries delays in a timely manner
  • Responsible for preparing the Next Flight Out shipments
  • Responsible for replenishing with proper weight of dry ice on those shipments that require dry ice, as well as those that require Gel packs for temperature chain of custody
  • Confirm pieces, weights and dimensions after each collection and enter them in Maestro
  • Any late pick up or miss flights must be brought to the Supervisor attention and e-mail CS
  • Enter PODs in Maestro
  • Responsible for scanning, packaging, labeling In-bound shipments before tendering for final destination, either domestic or international shipping
  • Answer domestic and International "internal" quotes
  • Check import and export paperwork to make sure they are complete
  • Post flight all departure to make sure shipments left on booked flight
  • Liaise with customs brokers to pre alert imports and follow up on clearance status
  • Responsible for performing other duties as required helping the Operations Team complete daily tasks

The Successful Applicant

  • High School Diploma with at least three years industry experience
  • Minimum 2 years' experience working as Dispatcher, Customer Service Agent or Operations Coordinator
  • Must have work experience in 3PL, Transportation or Logistics service environment
  • Excellent communication skills when dealing with customers
  • Extremely proficient with MS Office programs, Word, and Excel
  • Demonstrates a reliable work history

What's on Offer

Our client offers a competitive wage and world-class benefits. There is an important potential for a quick internal growth in the company.

Apply for this job

Click the Apply or LinkedIn button below or contact George Tuna quoting job reference 1212243
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