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Exports Logistics Agent
Logistics Quality Coordinator
Quality Coordinator Shipping
About Our Client
Our client is a 3PL provider for end to end freight solutions delivery.
The Air, Ocean, and / or Road Operations Agent position can be broken down into two areas of responsibility: Operational Excellence and Client Relationship. Operational Excellence * Processes shipments as outlined in assigned clients standard operating procedures * Processes shipments as outlined in the standard operating procedures around quoting, client booking, pick-up management, on-handing, shipment available for forwarding, movement, shipment inbound, customs clearance, delivery, and invoicing core processes * Follows the Operational Data Quality Policy * Ensures that governmental processes, procedures and activities are performed based on global, country specific and port specific governmental regulations * Partners with third party service providers to ensure world class, seamless service delivery to the client * Meets the clients need around shipment bookings, collections, delivery, and shipment updates
The Successful Applicant
* Becomes familiar with assigned clients, including key contacts, unique requirements and operating processes * Assists in the investigation of billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner * Partners with business units and sales to enhance the client experience and strengthen the client relationship
* Attends local, regional or national training classes or conferences as directed by the product and region/branch management to enhance skills and retain industry knowledge * Performs other duties as assigned
What's on Offer
Competitive salary plus benefits.