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Field Applications Engineer
$52 Billion dollar global manufacturing organization
Full relocation, great company benefits, competitive salary
About Our Client
We are an industry leader in computational lithography for integrated circuits. Our Tachyon platform enables capabilities that address chip design, photomask making and wafer printing for semiconductor manufacturing.
Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements.
Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
1st line customer support role: liaise between Product Engineer Group / R&D and customer on recipe development
Product support: focus on product recipe debugging for advanced nodes less than 2x/1x nm. Drive & monitor of on-going customer engagements.
Customer response: coordinate and drive technical responses to customer.
Project ownership: define technical specs and timeline with customer & Product Engineering Group, drafting Statement of Work, establish regular review meetings. Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team. Working with our JIRA tracking system, and managing open customer cases. Conducting onsite basic training or coordinating requested training for our customer. Weekly reporting/tracking of customer engagement status. Lead short term (multi month) projects within a small team (2-3 members), monitor deliveries, coach team members and handle communication between company end and customer end.
The Successful Applicant
Masters/PhD in Electrical Engineering, Optics sciences or Physical Sciences or equivalent experience.
2-4 years' experience with computational lithography & OPC tools, lithography knowledge a plus. Previous experiences with direct customer interface. Candidate must have strong analytical and problem solving skills.
Strong communication, organization and leadership skills, ability to work effectively with other teams - Strong interpersonal skills and ability to work effectively with different cultures. Prefer candidate have background in OPC, mask data preparation, physical design, lithography and other wafer processing steps.
What's on Offer
Extremely stable organization, competitive salary with bonus, company benefits, 401K.