Role details

Head of operations

Philadelphia   •  Permanent

Bullet points

  • Head of operations for market research company
  • Headof operations for marketing research firm

About Our Client

An online fieldwork provider for the market research sector leader in Spain, Portugal and Latin America. This client currently have more than 1,000,000 consumers willing to give their opinion in 21 countries, and the latest technology to manage and survey them.

Job Description

  • Establish and maintain a strong communication and relationship during the project with clients
  • Effectively manage and lead a team of Project Managers, Scripters and Data Process Managers
  • Evaluate effectiveness of the team & workload distribution
  • Analyze activities of the department and make suggestions for improvement
  • Responsible for organizational alignment against the strategy
  • Lead critical elements of large platform projects related to the next generation of market research solutions
  • Conduct performance reviews for team members
  • Performs other clerical functions, tasks and duties, as assigned

The Successful Applicant

  • Bachelor's degree
  • MUST have minimum 3+ years demonstrated management experience in a related industry
  • Exceptional critical thinking and problem solving skills
  • Excellent interpersonal skills
  • Working under pressure of time and conflicting demands
  • Work in a team-based environment to achieve common goals
  • Establish priorities, work independently and proceed with objectives without supervision

Willing to go to 15-30 day training in Barcelona

Ideal candidate:


market research firm and loyalty program experience

people management skills

somoene with online sata collection/field work experience


project managers


data processing

What's on Offer


competitive salary

great culture

Apply for this job

Click the Apply or LinkedIn button below or contact Brittany Gelrod quoting job reference 1212691
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