Role details

Inside Sales Coordinator/Marketing Assistant - Biotech Company

Union City   •  Permanent

Bullet points

  • Mixed Role
  • 80 % Customer Service, 20% Marketing Activities

About Our Client

Our client is a global biotechnology company located in Union City, CA. The Customer Service Representative / Marketing Assistant works as part of the Commercial Team.

The position will require direct communication with customers, the sales team, logistics personnel, as well as, interdepartmental communication and will be heavily involved with various systems for data entry and customer management to achieve high level customer satisfaction.

Job Description

Key responsibilities of Customer Service Representative include the following:

  • Interface with customers via phone, email and in person to provide overall customer satisfaction.
  • Promptly respond to customer inquiries regarding product, service and account.
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Record details of customer interactions in Salesforce for future reference by CS Department or other departments within the company.
  • Work cross functionally to provide necessary customer information and assistance to Regional Sales Managers, and sales rep.
  • Provide feedback and recommendations to Customer Service Manager to improve processes and customer service efficiencies.
  • Communicate and coordinate customer order requirements effectively with distribution center and 3PL partners
  • Flexibility to adjust and adapt to meet customer needs as well as internal requirements.
  • Partners with the sales team to meet and exceed customer's service expectations
  • Assist the Customer Service Manager to monitor the inventory levels of the samples and provide recommendations for items that need to be restocked

Key responsibilities of Marketing Assistant include the following:

  • Research and prepare trade show list for Marketing Director's decision
  • Contact show coordinator for booth details and complete show contracts
  • Book hotel/flight/car for attendees
  • Work with Marketing to determine exhibit product to rent or prepare items to ship to show site, including exhibitor badges, booth design, banner, translator, exhibit furniture (tables, chairs, carpet, electrical, lead scanner), samples packs, display stand, catalogs/brochures, giveaways, etc.
  • Create agenda and send reminder to attendees prior departure
  • Post-show follow up one week returning from show; Return shipping arrangement
  • Act as a back-up to customer service during ERP implementation (order entry, RMA's, sample request, expediting)

The Successful Applicant

  • Bachelor's Degree and/or relevant work experience
  • Minimum of 2-3 years of previous B2B customer service experience desired
  • Must be able to work in a team environment to meet deadlines
  • Professional and courteous communication skills: by telephone, in person and in writing
  • Knowledge using ERP programs for order processing and data gathering
  • Knowledge of MS Office and shipping company software (UPS, FedEx, etc.).
  • Experience with CRM systems (Salesforce, etc.).
  • Strong attention to detail to ensure accuracy of orders and overall customer satisfaction
  • Organized, flexible, able to follow instructions and receive feedback
  • Exercises good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed.

What's on Offer

Comprehensive salary + benefits

Apply for this job

Click the Apply or LinkedIn button below or contact George Tuna quoting job reference 1202717
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