Role details

This position is now filled

Manager, Customer Service Operations & Compliance

Warren   •   USD130,000 - USD150,000   •  Permanent

Bullet points

  • Leading Global Consumer Healthcare Company
  • Excellent career opportunity within a fast paced culture

About Our Client

Our client is a Leading Global Consumer Healthcare Company

Job Description

The Manager, Customer Service Operations & Compliance will be responsible to manage all order to cash processes, systems and reports for the Customer Service and CPFR Departments that relate to quality, compliance, audits and business continuity to include order processing, customer master data and tools to support data analysis for North America. The Manager, Customer Service Operations & Compliance will lead a team in the execution of agreed customer supply chain and logistics strategies.

Key Responsibilities:

    • Manage compliance, ensuring that procedures and processes are in place that ensures a high level of compliance with internal company requirements, external regulatory requirements and customer compliance programs.
    • Raise Customer Service financial risks to the North American Quality Council.
    • Maintain and manage the Third Party Customer Service Statement of Work and CPFR / Customer Service centralized budget activity.
    • Align Customer Service systems and reports to the agreed upon customer supply chain strategies
    • Ensure integrity of relevant order processing system (Commercial Enterprise Resource Planning Solutions - CERPS) information; including customer item Maps, Customer Master File and Promotional Data.
    • Engage Team Leaders to ensure all customer scorecard and logistic plans are executed to deliver company and Customer KPI's.
    • Integrate the agreed upon Supply Chain Strategies into the daily order processing activities. Champion Team Leaders to ensure orders for all customers are processed.
    • Champion Department Accelerating Delivery Performance projects as needed.
    • Oversee the inventory allocation process in conjunction with the Customer Supply Chain Team Leaders. Maintain the integrity of the allocation database.
    • Support the Sale Team with supply related information and direction and facilitate supply chain meetings with customers as required.
    • Support and facilitate personnel development to meet career aspirations; including coaching, PDP discussions, and talent reviews. Determine salary and bonus levels through review process. Hire and promote highly talented associates and terminate as needed.

The Successful Applicant

  • Bachelor's Degree - Business Management, Logistics or Supply Chain Systems (SAP)
  • 10+ years of Customer Supply Chain, Compliance and Systems leadership experience
  • Strong knowledge base in order entry and reporting systems. Direct experience required (SAP).
  • Excellent analytical skills (i.e., statistics, trend analyses, scenario evaluations, cost benefit analysis).
  • Excellent oral and written communication skills.
  • Strong interpersonal/mentoring skills.
  • Direct experience working with supply chain systems and ad-hoc software a plus. (SAP)
  • Demonstrated negotiation/facilitation/project management skills
  • Operational Excellence Green Belt or Accelerating Delivery Performance Leader preferred
  • Experience working with Budgets and P&L activity
  • Some travel required

What's on Offer

  • $130,000 - $150,000
  • Target Bonus
  • Medical, Dental & Vision
  • Long & Short-Term Disability
  • Life Insurance
  • Paid Vacation and Holidays
  • Etc.