Role details

Operations & Customer Service Specialist

New York   •  Temporary

Bullet points

  • Order & Logistics Management Position for a Retail Company
  • Temporary Position in NYC

About Our Client

Internationally brand with 20+ years experience in the home goods industry.

Job Description

The Operations & Customer Service Specialist will :

  • Act as the primary point of contact all throughout order lifecycles
  • Manage purchase orders (PO's), including order placement, on-time delivery, shipping logistics, and post-delivery follow-up
  • Provide customer service for orders
  • Review open order status in conjunction with wholesale customers and vendors
  • Help prioritize client orders and deadlines
  • Ensure all assigned orders are delivered in a manner that meets and exceeds company standards and customer expectations
  • Solve post-delivery issues, including identifying broader quality assurance initiatives
  • Help develop tools and processes that enable the department to handle a higher volume of orders more efficiently

The Successful Applicant

The Operations & Customer Service Specialist should have:

  • Ability to work closely with cross-functional teams
  • Proven multi-tasker
  • Able to set priorities to meet deadlines
  • Excellent oral and written communication skills
  • Proficiency in MS Excel required
  • 1-2 years of experience
  • College degree in related field preferred
  • Relevant experience in customer service for home goods is a plus
  • Experience with EDI, AS400, Blue Cherry preferred

What's on Offer

A full-time, temporary position with a home goods company in New York City.

Apply for this job

Click the Apply or LinkedIn button below or contact Raymond Cabrera quoting job reference 1204078
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Raymond Cabrera quoting job reference 1204078