Role details

Resolution Specialist

New Haven   •  Temporary

Bullet points

  • A Resolution Specialist in Financial Services
  • Our Client is a leading Financial Services provider in New Haven, CT

About Our Client

Our Client is a leading Financial Services provider in New Haven, CT

Job Description

A Resolution Specialist will:

  • Enter card holder adjustments through to the merchant, in order to get more merchant information and/or credit from the merchant.
  • Communicate the results of the investigation to responsible departments
  • Manage dispute mail and fax intake queue, while updating customers on status of the dispute
  • Interact with management and staff of assigned audit areas throughout the audit process
    • Including: assisting with preliminary interviews, presenting audit comments, and participating in audit exit conferences with the Senior Auditor or VP of Audit.
  • Maintain updated knowledge of rules, regulations and standards in the fields of internal audit and accounting.
  • Performs other duties as required in support of the Resolution team

The Successful Applicant

A Resolution Specialist will have:

  • A B.A. or B.S.
  • Exceptional data entry and typing capability
  • Extremely accurate
  • Able to copy and paste
  • Able to process large volume of work daily without error
  • Self starter that thrives in a collaborative team environment with proven propensity to learn new technologies quickly
  • Proficient in Excel, Outlook and Word
  • Clear verbal and written communication skills
  • Ability to provide stellar customer service
  • Enjoys new challenges in a rapidly growing environment
  • Must be well organized with keen attention to detail
  • Demonstrate effective problem solving skills
  • Multi-tasker, able to work with several programs at once
  • Experience using dual monitors

What's on Offer

A Resolution Specialist will receive a competitive hourly rate in the New Haven, CT area.

Apply for this job

Click the Apply or LinkedIn button below or contact Nicholas Della Penna quoting job reference 1191545
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Nicholas Della Penna quoting job reference 1191545