Role details

Senior Analyst, Customer Service

Houston   •   USD50,000 - USD89,800   •  Permanent

Bullet points

  • Diversified manufacturing company focused in chemicals, fertilizers and metals.
  • Industry leader with an emphasis on employee engagement and growth!

About Our Client

Our client is one of the world's largest petrochemical manufacturers and is in a rapid growth stage due to business diversification. Today the company has operations in over 50 countries with a workforce of over 40,000 employees. Focused with independent operating units in Chemicals, Plastics, Agri-Nutrients, Metals and Specialty Chemicals.

Job Description



  • Process customer purchase orders, enter supplier purchase orders, and make price adjustments when applicable.


  • Monitor customer and supplier orders, customer pick-ups and transportation assets from loading arrival and loading through unloading at customer and/or terminal discharge locations. Track and trace railcar movements. Resolve operational logistics issues when required.


  • Process supplier invoices ensuring payments made in accordance to terms.


  • Process demurrage / detention invoices and claims - investigate, conduct analysis, and support cost recovery efforts.


  • Coordinate new customer and supplier set-up in SAP.


  • Customer support and customer issue ownership - provide complete end-to-end issue resolution. Register customer complaints and manage complaint handling process. Process claims against suppliers and/or logistics service providers.


  • Coordinate supplier and customer loading / unloading dates and plans. Create load schedule, schedule shipments and update shipment tracker(s).


  • Nominate supply destination and communicate delivery ETA's to customers.


  • Secure shipping documents (e.g. BOL, COA, weight slip, etc.) from supplier and/or create, and distribute to customers.


  • Surveyor coordination during supplier and terminal loading, and material discharge at customer. Review surveyor quantity and quality reports.


  • Manage railcar fleet including railcar maintenance schedule development and maintenance coordination - ensure HM201 inspections and repairs are completed on-time.


  • Create financial estimates and review, consolidate and approve customer's quarterly reconciliation / settlement.


  • Interface with finance reviewing monthly transactions to support and ensure an accurate monthly financial closing


  • Identify and implement continuous improvement opportunities to improve order-to-cash process for increased efficiencies, reduced costs and improved customer service levels. Create and implement standard operating procedures related to this role.

The Successful Applicant

  • BS / BA degree, preferably in Supply Chain or Business


  • Minimum 3-5 years Logistics experience, preferably in the Petrochemical industry.


  • Excellent interpersonal / communication (both written and verbal) / organizational skills


  • Strong analytical and problem solving skills


  • Customer service mindset and commercial sense


  • Ability to work across multiple functional groups and at various levels


  • Solid computer skills including Microsoft Office and Excel


  • Broad knowledge of Order-to-Cash processes


  • SAP experience (LE, SD, MM)

What's on Offer

Competitive Base Salary plus benefits.

Apply for this job

Click the Apply or LinkedIn button below or contact Zachary Percoski quoting job reference 1201031
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