Role details

SVP, HSA Banking Operations

Boston   •  Permanent

Bullet points

  • Rapidly growing healthcare payments firm
  • Reporting to the CEO, based in downtown Boston

About Our Client

Our client is rapidly growing healthcare financial services and technology firm based in Boston, MA. The firm has been growing extremely rapidly and has no plans on slowing down.

Job Description

  • Manage the HSA Banking team, including policy development & compliance, volume forecasting, resource planning, general program oversight, quality control and employee training, retention and growth
  • Proactively monitor in-flight projects to identify any risk arising from potential processing issues and fraudulent activity
  • Establish a culture of continuous improvement and implement lean tools (including system automation) to drive results focused on quality, efficiency and customer satisfaction
  • Oversee new client setups to ensure accuracy, completeness and timeliness
  • Establishes operating procedures and policies consistent with firm's objectives and ensures execution, in order to improve overall efficiencies of HSA operations.
  • Work with other leaders, stakeholders and clients to complete project charters outlining scope, goals, deliverables, required resources, budget and timing
  • Clearly communicate expectations to team members and stakeholders

The Successful Applicant

  • Expertise in the HSA market (pricing, operational controls, client management & models, etc.)
  • Expertise in banking operations (setting up infrastructure and running)
  • High level of knowledge of rules and regulations governing the delivery of HSA related services such as Consumer Identity Process (CIP) and Office of Foreign Asset and Controls (OFAC)
  • Experience in Retail Banking or multiple processing environments executing back-office support functions of HSA's including fraud, settlement, claim processing, employer services, and account opening services
  • Direct experience with design, implementation, optimization and management of HSA operations

What's on Offer

This is a pivotal senior leadership role within the organization and the qualified candidate will be paid based off of experience.

Please apply if you are interested and would like to learn more. Alternatively, feel free to reach out to Matt directly at 617-824-2656.

Apply for this job

Click the Apply or LinkedIn button below or contact Matthew Desilets quoting job reference 1202858
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