Application Support Lead

New York Permanent USD1 - USD120,000
  • Opportunity for growth.
  • Opportunity to work for a leading financial service company.

About Our Client

A fast-growing global enterprise software company. We focus on managing compensation and performance for the world's largest companies.

Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Job Description

  • Business analysis with customers & application design
  • First and second-line application support, resolving technical queries and communicating solutions directly to users
  • Debug beqom product issues on Dev / QA environments
  • Works with the queues and case tracking system, effectively triages and resolves complex application issues to departmental standards whilst maintaining high levels of customer satisfaction during the currently established hours of operation
  • Teams with other functional areas to manage the resolution of cases that involve multiple areas of both business and technical expertise
  • Support customer functional requirements and data integration into the beqom platform
  • Monitor and respond to open tickets submitted through an incident management system
  • Prioritization and handling of service requests and incidents within predetermined SLAs
  • Product Support



Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Experience in troubleshooting and working with SQL
  • Analytical thinking and the ability to understand complex problems quickly
  • Structured and solution-oriented way of working, even under pressure
  • Detailed knowledge of the MS SQL Server/ Microsoft BI platform
  • Hands-on experience with SQL Server, SSRS and SSIS
  • General knowledge of the Windows Azure infrastructure and cloud/SaaS business applications
  • Experience with Support & ITIL processes
  • Self-confident to drive conversations with customers
  • Additional language(s),
  • Knowledge of .NET, an ITIL or Project Management certification, a few years of experience or a business degree are all a big plus



Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

What's on Offer

Compensation is competitive and based upon experience.

Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Contact
Madison Haberl
Quote job ref
JN-112021-4526131

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Technology & Telecoms
Location
New York
Contract Type
Permanent
Consultant name
Madison Haberl
Job Reference
JN-112021-4526131