Save Job Back to Search Job Description Summary Similar JobsThis client is one of the top retail companies in the world.This is a permanent position with benefits.About Our ClientThis client is a top tier luxury designer brand specialising in clothing and apparel.Job DescriptionThe Application Support Specialist will provide daily support to colleagues at corporate offices and retail stores, ensuring seamless use of both commercial and proprietary software applications, while escalating support requests when necessary and taking ownership of issues until fully resolved. They will assist with on boarding new employees and managing employee transitions, collaborating with the infrastructure team to enhance user experiences and proactively address potential support needs. They will maintain and update technical documentation, including user manuals, to ensure clarity and accessibility, and monitor software interfaces to perform basic troubleshooting and efficiently resolve technical issues. The Application Support Specialist will be reporting directly to the Director of IT. They will also handle the following:Provide technical support to colleagues in regards to all applications, specifically POS.Handle all onboarding and offboardingWork closely with the infrastructure team to improve the end user experienceMonitor and perform troubleshootingMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantThe ideal Application Support Specialist demonstrates flexibility and a strong commitment to organizational goals, showcasing excellent problem-solving skills and the ability to work collaboratively within a team. They prioritize both internal and external client satisfaction through active listening and a solutions-oriented approach, ensuring effective communication and service delivery.2+ years of retail/CPG experienceExperience with Point of SaleStrong SQL experience1+ years of end user experienceWhat's on OfferCompetitive base salary and benefits.ContactBilly KeltyQuote job refJN-122024-6621664Job summarySectorInformation TechnologySub SectorIT SupportIndustryTechnology & TelecomsLocationManhattanContract TypePermanentConsultant nameBilly KeltyJob ReferenceJN-122024-6621664