Save JobEmail Job Back to Search Job Description Summary Similar JobsCareer BuildingDynamic Work EnvironmentAbout Our ClientOur client provides software and hardware services to textile manufacturers across the globe to increase efficency from design to production. They operate in 59 countries worldwide and offer a collaborative and inclusive work environment.Job DescriptionDeliver the highest level of response to our customers service requests by phone and internet, respecting the customer contractTroubleshoot / isolate problems between OS and company proprietary software or peripherals.Ability to resolve problems remotely and determine critical cases to escalate to Tier2Follow service request until the final resolutionAbility to multi-task, identify, and communicate business opportunitiesAssist with installation of Lectra/Gerber software solutionsLog all service calls and daily activities into the service monitoring software (SalesForce Service Cloud)Candidate will possess a positive attitude and be willing to be part of a teamMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantMinimum 2 years experience in:Current Operating systems : especially Window 10Network, DomainsSoftware and hardware (CAM/CAD i.e. plotter, cutter) a major plusMicrosoft Office products (Word, Excel, and Outlook) Technical support experience in multi-tier applications:Excellent computer skills and OS knowledgeSaas experience.Active Directory experienceExperience with Windows OS (Windows 10)Knowledge of IP Networking (LAN/WAN, TCP/IP, Internet)Firewall/ProxyGood organizational skillsExcellent verbal and written skills in English and Spanish (French a plus)Very strong customer service skillsTeam PlayerOther experiences a plus:Databases and Relational databases: Oracle, SQLProgramming : SQL, XML, scriptsVirtual machines (VMware), (Citrix knowledge is a plus)Must be fluent in English and Spanish; French a plusWhat's on OfferCompetitive rates and benefits starting form day 1 !ContactWill LuffQuote job refJN-052023-6055221Job summarySectorInformation TechnologySub SectorIT SupportIndustryTechnology & TelecomsLocationAtlantaContract TypePermanentConsultant nameWill LuffJob ReferenceJN-052023-6055221
