Business Support Specialist

• Provide first-line technical support for software and hardware issues.
• Work closely with the Technology department to understand and resolve issues.
• Develop and maintain technical documentation to guide workflow.
• Contribute to the creation of support processes to improve customer service.
• Maintain a detailed understanding of the product's technical aspects.
• Communicate effectively with customers to understand their needs and explain complex technical concepts.
• Participate in the product development process to understand new features and issues.
• Continually improve technical skills and knowledge.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.