Customer Experience Associate

New York, New York Permanent USD50,000 - USD60,000 per year
  • Global Company
  • Innovative, Expanding Product Line

About Our Client

My client is a Swiss watch company that has evolved into a prominent industry player, with several brands operating under their parent company.

Job Description

  • Provide prompt and accurate assistance to customers regarding orders and product inquiries
  • Handle customer complaints effectively by identifying issues and offering solutions
  • Input and maintain order routing details across customer and transportation platforms
  • Collaborate with the credit department to resolve disputes related to credit items
  • Provide timely feedback to the company regarding service failures or customer issues
  • Perform order and shipment reconciliation tasks to ensure accuracy
  • Maintain positive relationships with customers, brokers, and internal departments
  • Enter orders in ERP system (SAP), ensuring accuracy

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Bachelor's degree or equivalent work experience
  • Demonstrated proficiency in analytical thinking and problem-solving
  • Maintains composure under pressure and handles difficult situations effectively
  • Capable of working independently, creatively, and efficiently with minimal supervision in an unstructured setting
  • Ability to multitask, prioritize tasks, and manage time efficiently
  • Detail-oriented and thorough in work approach
  • Strong communication skills, both verbal and written, with a keen ability to listen effectively
  • Advanced proficiency in ERP System, Excel, and Word

What's on Offer

  • Opportunity to work for a growing, global brand
  • Medical, dental & vision benefits
  • 401k match
Nina Toscano
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Job summary

Procurement & Supply Chain
Sub Sector
Customer Service
FMCG (Fast Moving Consumer Goods)
New York
Contract Type
Consultant name
Nina Toscano
Job Reference