Save Job Back to Search Job Description Summary Similar JobsOpportunity to work with cutting-edge technologyStrong emphasis on collaboration and professional growthAbout Our ClientOne of our longest standing clients, develops advanced modular power components and complete systems that convert electrical energy for use in electronic devices. Its solutions focus on high-efficiency, compact designs and serve sectors like data centers, AI, automotive, aerospace, defense, and industrial automation.Job DescriptionReview and approve product return requests by evaluating eligibility based on company policies and issuing RMA numbers for approved returnsAdminister and process RMAs from all customers, ensuring timely and accurate handling of returnsProvide customer support regarding the RMA process, return status, and options for replacement or refundGuide failure analysis efforts by working with engineers to investigate returned products and prepare technical reportsInterface with external customers and engineering teams to resolve quality-related issues and maintain strong communicationPerform data mining and reporting on RMA performance metrics such as parts per million (PPM) and cycle time to closureDrive corrective and preventive actions in collaboration with factory quality and manufacturing teams to address product issuesCoordinate objectives with production procedures to maximize product quality and minimize costs across departmentsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantBachelor's degree in a technical discipline (Electrical Engineering preferred but not required)5-10 years of experience in an electronics manufacturing environment, ideally in a technical role focused on failure analysisStrong organizational skills with the ability to manage multiple activities within technical operationsGood interpersonal and communication skills for coordinating with managers, engineers, and customersAbility to analyze data and generate reports related to RMA performance metricsExperience driving corrective and preventive actions in collaboration with quality and manufacturing teamsFamiliarity with production procedures and quality standards to optimize product reliability and minimize costsWhat's on OfferCompetive compensation and benefit plans.Opportunity to work with cutting-edge technology in a highly dynamic and innovative environment, solving complex technical challenges that have global impactStrong emphasis on collaboration and professional growthAccess to diverse projects and the chance to lead initiatives that improve product quality and customer satisfactionContactTaylor RankinQuote job refJN-012025-6648942Job summarySectorEngineering & ManufacturingSub SectorQuality, TechnicalIndustryIndustrial / ManufacturingLocationTewksburyContract TypePermanentConsultant nameTaylor RankinJob ReferenceJN-012025-6648942
