Customer Quality Manager - RMA - Tewksbury, MA - JN-012025-6648942

Rapidly growing manufacturer with exponential growth opportunity
Strong employee retention and clear paths for career advancement

About Our Client

One of our best clients, which we've made several placements at is an industry leading high-performance electronics manufacturer serving a number of industries such as aerospace, industrial and defense manufacturers. They work with cutting edge technology and have been rapidly expanding into new markets such as electric vehicles and robotics.

Job Description

Manage and coordinate the Return Merchandise Authorization (RMA) process
Oversee failure analysis and collaborate with engineering teams
Track and report on quality metrics related to customer returns
Work with manufacturing to implement corrective and preventive actions
Communicate with customers regarding quality issues and resolutions
Lead continuous improvement initiatives to reduce product returns
Ensure compliance with company quality standards and procedures

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Bachelor's degree in a technical discipline; BSEE preferred but not required
5-10 years of experience in electronics manufacturing, especially in failure analysis
Strong organizational and interpersonal skills, with ability to coordinate across departments
Able to assist engineers in failure analysis and technical reporting
Ability to communicate effectively with external customers and engineering teams
Experience in data mining, reporting, and managing RMA performance metrics such as PPM and cycle time