Customer Service Fulfillment Representative

New York Permanent USD37,437 - USD39,516
  • Start Monday 6/13 @ $18/hour
  • One round interview process

About Our Client

My client is a long standing consumer goods store located in New York City.

Job Description

  • Retrieve complete client orders from receiving area.
  • Load Will Call shelves with product and properly update order's shelf locations in Eclipse.
  • Ensure orders are paid in full and proactively call clients to notify them of complete orders.
  • Obtain payment information on orders with partial balances and process order cancellations
  • Manage existing client orders in the Will-Call Area by contacting clients with orders greater than 30
    days old and aggressively managing orders more than 60 days old.
  • Perform a physical inventory of complete orders on the Will-Call shelf.
  • Act as a back-up resource for the Client Service Team by retrieving inbound client calls and responding
    to clients inquiries in a timely manner.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Ability to multi-task in a high-speed working environment.
  • Strong follow-up and time management skills are required
  • Strong interpersonal skills and the ability to interact with both existing and new customers, as well as
  • Experience with Microsoft Office - Basic skills in MS Word and Excel.
  • Experience with Eclipse extremely valuable but not a requirement

What's on Offer

  • $18/hour
  • 6/13 start date
James Kagel
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Job summary

Procurement & Supply Chain
Sub Sector
Customer Service
FMCG (Fast Moving Consumer Goods)
New York
Contract Type
Consultant name
James Kagel
Job Reference