Customer Service - LED & lighting- MA - JN-022026-6939760

Join a great company culture around for over 20 years.
Opportunity to work with a collaborative team in the LED space.

About Our Client

Our client is an American company that designs and manufactures energy-efficient LED lighting products and related technologies mainly for commercial, industrial, outdoor, and retrofit markets. They started in early 2000s, with a focus on LED retrofit solutions that allow older high-intensity discharge and fluorescent fixtures to be upgraded to modern LED performance, helping customers save energy and reduce maintenance costs

Job Description

Respond to customer inquiries related to LED and lighting products in a timely and professional manner.
Provide accurate product information and recommend suitable solutions to meet client needs.
Handle customer concerns and resolve issues to ensure high levels of satisfaction.
Collaborate with internal teams to ensure seamless order processing and delivery.
Maintain accurate records of customer interactions and transactions.
Assist with product troubleshooting and provide technical support when necessary.
Identify opportunities to improve customer service processes and suggest enhancements.
Stay updated on industry trends and product advancements in the LED and lighting sector.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Customer Service - LED & Lighting professional should have:

Strong communication and interpersonal skills to effectively engage with clients.
2-3+ years customer service experience in LED and lighting products within the commercial, institutional (schools, municipalities, hospitals), or exterior industries.
Location - Onsite near Danvers, MA
Problem-solving abilities and a customer-focused mindset.
Proficiency in maintaining detailed records and using customer relationship management tools.
A proactive approach to learning about industry trends and product advancements.