Customer Service Manager - Chicago

• Customer Relationship Management:
• • Establish and nurture relationships with existing and potential customers through regular communication and personalized interactions
  • Proactively identify customer needs
  • Resolve customer inquiries, complaints, and issues in a timely, effective, and professional manner.
  • Foster customer loyalty and satisfaction through exceptional service.
  • Maintaining clear communication with customers regarding order status, and delivery schedules.
• Sales Support:
• • Provide support and product information to customers.
  • Provide requested information through customer portals
  • Maintaining and updating customer accounts in the CRM system, ensuring all interactions and transactions are documented.
  • Regularly exchanging information about customer preferences, feedback, and pain points to help sales teams tailor their approach.
• Account Management:
• • Manage customer accounts, ensuring timely order processing and delivery.
  • Monitor customer satisfaction levels and identify areas for improvement.
  • Coordinate with internal departments to ensure efficient order fulfillment.
  • Enter orders directly into ERP and CRM, ensuring accuracy and timeliness.
  • Review purchase orders to verify accuracy and completeness.
  • Analyze and document recurring customer issues to identify trends and lead continuous improvement efforts.
  • Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
  • Maintain open and proactive communication with customers throughout the order lifecycle, providing updates on progress and addressing any concerns.
• Team Leadership:
• • Provide training and development opportunities to enhance team performance.
  • Foster a positive and collaborative work environment.
  • Participate in regular meetings to discuss customer insights, sales strategies, and performance metrics, fostering alignment between teams

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.