Customer Service Manager - North Shore - ONSITE

Salem, Massachusetts Permanent USD55,000 - USD80,000 per year
  • My client is in Medical Device.
  • Onsite role north shore of Boston

About Our Client

My client is a specialized engineering & manufacturing competitor within Medical Devices. They are actively growing and seeking a Customer Service Manager to join their team. They have a phenomenal office location with lots of amenities.

Job Description

You Will:

  • Serve as the primary point of contact for our customers, you'll provide exceptional service, managing inquiries, quotations, orders, and after-sales support. Your dedication to customer care and satisfaction will set us apart from the competition.
  • Collaboration and Communication: Work closely with multiple internal departments such as sales, accounting, production, logistics, and quality control. Your excellent interpersonal skills will ensure smooth cross-functional communication, enabling us to deliver outstanding results.
  • Continuous Improvement: Embrace the challenge of optimizing processes and operations. Your proactive mindset will drive innovation and efficiency, positioning us as leaders in our industry.
  • Face of the Company: Become the ambassador of our brand and handle international customer escalations with finesse. Your ability to resolve complaints and address issues will reinforce our reputation for exceptional service.
  • Nurturing Relationships: Cultivate and strengthen customer relationships, paving the way for future growth. Identify opportunities for up selling and cross-selling, collaborating closely with our sales team.
  • Reporting and Analysis: Prepare insightful international sales reports on a weekly and monthly basis. Your attention to detail and analytical skills will contribute to our strategic decision-making.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Qualifications Desired:

  • * Education: Bachelor's degree in business administration,business, marketing, or a a technical / engineering field.
  • * Experience: Seeking 2-5 years of professional experience in a Customer Facing role.
  • Customer Service, Customer Support, Order fulfillment experience required.
  • Technical: Industrial, Manufacturing, Engineering, Med Device - experience preferred
  • * Ability to juggle a lot of tasks and manage a lot at once.

What's on Offer

What's On Offer:

  • $55k - 80k base salary
  • Competitive company benefits: 401k + match, health, vision, dental insurance
  • Must be located in the greater Boston area - commutable to North Shore / Salem MA area.
  • Applicants not in the Boston area must be willing to relocate.

Please apply below, your resume will be received and reviewed by Madison Litchfield.

Madison Litchfield
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Job summary

Procurement & Supply Chain
Sub Sector
Customer Service
Industrial / Manufacturing
Contract Type
Consultant name
Madison Litchfield
Job Reference