Customer Success Manager - FinTech

Responsibilities:

• Build and maintain strong, long-term relationships.
• Conduct regular check-ins and business reviews to ensure customer satisfaction.
• Monitor customer engagement and proactively address any barriers to adoption.
• Develop strategies to improve customer retention and reduce churn.
• Analyze customer usage data to identify trends and areas for improvement.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.