Customer Success Manager, Project SaaS

New York Permanent USD65,000 - USD75,000
  • Internal growth potential
  • Excellent onboarding program

About Our Client

This is an opportunity to join a rapidly growing software company for media measurement, data, and analytics. Their mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of advertising for the world's largest brands and digital platforms. Located in New York, NY.

Job Description

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.


  • Act as point-of-contact for customers, leverage internal business relationships and processes to resolve concerns, and enhance customer experience
  • Develop deep understanding of the customer personas, software use cases, and pain points
  • Exceed all performance targets, including maintaining high retention and growth rates
  • Support the development of product support materials to streamline knowledge transfer to customers for pre- and post-sales activities
  • Have a clear understanding of client business, all networks included in portfolio

The Successful Applicant

  • Bachelor's degree
  • 2-3 years' experience in Customer Service or customer facing role
  • Excellent written and oral communication skills, and strong presentation skills
  • Strong analytical and problem-solving skills
  • Excellent selling, negotiating, and relationship management skills.

What's on Offer

  • Excellent onboarding program
  • Generous PTO and paid holidays
  • Internal growth potential
Nina Toscano
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Job summary

Sub Sector
Account Manager
Technology & Telecoms
New York
Contract Type
Consultant name
Nina Toscano
Job Reference