Customer Success Manager - Remote - EDI/SCM SaaS

USA Permanent USD75,000 - USD95,000
  • Join a fast-paced organization within the EDI space
  • Develop and employ customer success skills in an award-winning company

About Our Client

My client is a global market leader within the EDI/automation space for the supply chain digitalization industry. They have several global offices as a public company, and are rapidly growing their North American presence. This would be one of the first handful of CSMs in the NA team - supporting a small book of large strategic accounts.

Job Description

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

DescriptionThe Customer Success Manager occupies a critical role in facilitating both organizational and client success. In this role, you will be responsible for the formation, evaluation, and management of client success experiences and product usage campaigns. You must bring a consultative and flexible attitude to your responsibilities, as unique problems will often require equally customized solutions. The Customer Success Manager is responsible for:

    • Managing a select group of strategic accounts responsible for high ARR
    • Representing EDI, automation, and integration platforms offered
        • experience within the EDI space is a plus
    • Setting strategy for your accounts to optimize their product adoption
    • Account retention and expansion opportunities
    • Performing monthly business reviews
    • Communication with both technical and non-technical members of client organizations
    • Ensuring customer satisfaction




The Successful Applicant

The ideal Customer Success Manager will possess:

    • 2+ years of Customer Success Management experience
        • Preferably in the EDI/SCM/logistics SaaS space
    • Ability to manage at least 15 accounts with consistent communication
    • True passion for customer success and ensuring customer satisfaction
    • Clear experience demonstrating creative problem-solving ability in previous roles
    • Exemplary interpersonal and communication skills
    • Excellent organization and time-management skills
    • Experience using Office Suite, G-Suite, Google Sheets, PowerPoint

If you meet this profile, APPLY TODAY to be considered within 24 HOURS. All applications are to be reviewed by Alex Sadovnikoff, a Michael Page specialist in the recruitment of Software and SaaS professionals.

What's on Offer

What an offer looks like:

  • Competitive compensation package: 75-95k salary with strong bonus potential for 15-25%
  • Great culture and 100% remote opportunity
  • 401k
  • Medical, Dental, Vision Insurance packages
  • Opportunity to join a growing public company with global brand recognition
Contact
Alexander Sadovnikoff
Quote job ref
JN-112021-4516736

Job summary

Sector
Sales
Sub Sector
Account Manager
Industry
Technology & Telecoms
Location
USA
Contract Type
Permanent
Consultant name
Alexander Sadovnikoff
Job Reference
JN-112021-4516736