Customer Success Manager - Texas

Texas Permanent USD100,000 - USD120,000
  • Competitive Compensation
  • Hybrid Schedule

About Our Client

Saas company that helps other organizations build applications to fit their needs

Job Description

  • Serve as the main point of contact and liaison between clients and the rest of the internal team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of our software
  • Build, own, and execute client success and engagement plans
  • Lead cross-functional improvement initiatives and projects
  • Represent voice of the customer and influence product development roadmap
  • Partner Product team on cross-sell and up-sell opportunities



MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • 3+ years of B2B SaaS customer success or account management working with accounts of various sizes
  • Excellent written and verbal communication skills
  • High energy and positive attitude
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting preferred
  • Strong customer-facing and presentation skills with the ability to establish credibility with senior leadership
  • BA or BS degree

What's on Offer

  • Competitive salary and equity packages.
  • Comprehensive health coverage (medical, dental, and vision).
  • Online mental health therapy - we make wellness a priority!
  • Unlimited PTO from day one and paid leave for all new parents.
  • A WFH stipend, monthly wellness allowance, and amazing merchandise.
Contact
Jake Elgart
Quote job ref
JN-062022-5658553

Job summary

Sector
Sales
Sub Sector
B2B Sales
Industry
Technology & Telecoms
Location
Texas
Contract Type
Permanent
Consultant name
Jake Elgart
Job Reference
JN-062022-5658553