Customer Success Manager

Arizona Permanent USD70,000 - USD90,000
  • Join a booming industry!
  • Great company culture, remote opportunity.

About Our Client

My client is a market leader in qualitative data analysis SaaS. They are a global 150 employee organization and being utilized by 90% of the organizations within their target market. They boast a lot of inbound business and are actively looking to hire four business development reps. This is a 100% remote based opportunity with a highly competitive salary.

Job Description

  • Experience and demonstrated success in managing business process change at Company or significant external examples
  • Demonstrated ability to mentor team members in developing customer strategies and business solutions, and develop project scope to meet those needs and support the strategy & goals
  • Ability to lead and facilitate project meetings and senior level customer meetings
  • Demonstrated success leading project teams with a record of high customer satisfaction
  • Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions
  • Extremely strong written and oral communication skills

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Approximately 1-4+ years of experience managing enterprise client relationships
  • Successful track record or managing relationships from implementation through the full life cycle
  • Experience in a high touch customer success environment working strategically
  • Ability to assess customer needs and develop a detailed scope of work

What's on Offer

  • Fully remote based role - can sit anywhere in the US
  • $70-95k base + $15k bonus
  • 401k + match
  • Full benefits package including competitive medical plan
Danielle Leon
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Job summary

Sub Sector
Account Manager
Technology & Telecoms
Contract Type
Consultant name
Danielle Leon
Job Reference