- Strong Compensation
- Fully Remote
About Our Client
This client operates in the IT space, and strives to deliver the most advanced environment for their clients to operate their modern workplaces. They provide the most advanced environments in the world for testing, training, and sales in the world. Through advanced automation, intuitive sell-service and full control and visibility, they enable customers to quickly and easily use cloud computing to accelerate their businesses.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Top Responsibilities of the Customer Success Manager will be to:
Develop, grow and manage strategic clients relationships from a financial, adoption and customer satisfaction perspective.
Meet/exceed sales quotas and forecasts for existing accounts.
Lead client's on-boarding, adoption,expansion and customer satisfaction.
Be a customer advocate in influencing product road-map and improvements
Analyze customer data to improve customer experience, usage and adoption
Hold product training's for customers, provide expert knowledge of our product to the customer
Minimize customer churn.
Tracking and analyzing account metrics
Work with customers to better understand goals, business processes and future needs.
Drive to continually improve our internal process for customer care
The Successful Applicant
Successful candidates will be able to Develop, Maintain, and Grow client relationships with a focus on financial, adoption, and customer experience. They will be able to lead the entire product life cycle for clients from on-boarding to training to expansion and adoption. A Customer Success Manager will develop strong bonds and relationships with clients from a financial, customer satisfaction, and full adoption perspective.
What's on Offer
The Customer Success Manager role will not only provide a strong compensation, but this opportunity is a fully remote position in the IT / IT Software space. While the position is located and based in Austin, Texas, the Customer Success Manager can be located anywhere across the country.