Customer Support Specialist

Jersey City Permanent USD84,000 - USD85,000 per year
  • Work on a Hybrid Model
  • Expand Your Customer Support Knowledge

About Our Client

This firm is a leading provider of proprietary over the counter pricing information and a unique source of data on financial, energy and commodities products. Their market data is independent, unbiased and non-position influenced.

This firms clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners as well as risk and compliance managers and charities

Job Description

  • The Customer Support Specialist is a key member of operations, working closely with the Stock Loan desk and with the settlements team.
  • Performs all functions of Loanet, DTC, OCC stock loan hedges, mark to market reporting and balancing. Perform returns, rate changes, and recalls.
  • This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.
  • Monitor trade flow and ensure processes are functioning properly. Identify and assist in resolving trade discrepancies and breaks both internally and externally. Assist in resolving invoice discrepancies.
  • Back up DTC settlement function as required
  • Participate in user acceptance testing for system upgrades and/or rollouts of new functionality. When required, cross train to provide coverage for different product lines.
  • Handle or assist in the handling of buy-ins and corporate actions.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility;
  • Report any breaches of policy to Compliance and/ or your supervisor as described in the policy;
  • Escalate risk events immediately and log them within 24 hours using the risk event capture form on the intranet;
  • Provide input if requested to the Risk and Control Self-Assessment process, scenario analysis, 'Deep Dive' reviews and any other risk management processes, as required.
  • Strong oral and written communication skills
  • Strong attention to detail.
  • Strong problem solving and analytical ability
  • Ability to work with all levels of staff
  • Bachelor's degree preferred
  • Strong PC skills, with a working knowledge of all Microsoft Office applications
  • DTC Settlement Web, Loanet and OCC stock loan hedge program.
  • Previous experience in stock loan operations

What's on Offer

  • Work on a hybrid model
  • Expand your Customer Support knowledge
  • Work for a firm that is known in the market for their Honesty, Integrity and Excellence in the provision of service to their clients and employees
  • Great work culture
  • Good benefits
Giuliana Monticciolo
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Job summary

Banking & Financial Services
Sub Sector
Operations / Middle Office - Banking / Securities
Financial Services
Jersey City
Contract Type
Consultant name
Giuliana Monticciolo
Job Reference