Save JobEmail Job Back to Search Job Description Summary Similar JobsBRAND NEW ROLE, reporting to the VP of Operations & overseeing 3 store GM'sFinancial skills, Operational Excellence, and a drive to increase salesAbout Our ClientMy client is a NYC staple, focused in the food and beverage industry they have both a DTC, Wholesale, and Retail business. This role will focus on their 3 NYC retail locations and oversee those GMs/Team Leaders. The District Operations Manager will report to the VP of Operations, and will travel between the three locations in NYC & their headquarters. I'm looking for candidates who have experience managing in a retail space, have a proven track record in focusing on sales and financial acumen, and has put Operational Excellence processes in place.Job DescriptionLead, develop & track financial, operational, & talent performance of their three retail locations & restaurant.Lead development, execution & results of retail & restaurant plans (Quarterly Action Plans) to drive top-line growth and bottom-line profitability. This plan supplements the work done through the Monthly Merchandising Plan (MMP) at the individual store level.Lead & coach teams to ensure monthly execution of MMPs (Monthly Merchandising Plans) are completed on time, in full. Represent the voice of Retail & Restaurant cross-functionally. Ensure that inventory and fill levels are maintained for each location.Lead cross-functional relationships with internal departments and key stakeholdersContinually assess our retail & restaurant customer experience and ensure that it offers a consistent, inviting, and ultimately delightful customer experienceSupport GMs/SM through all team development phases: determining/approving hiring needs, staff development & training oversight, performance review process, and progressive discipline supportWork with NYC Training & Curriculum to coordinate training standards, SOPs, and service protocols for all locations and teams, including producer trainings and team member trips.Engage and coach store teams to promote the values and mission of the companyEnsure that aesthetic appearance and experience of stores meets or exceeds brand standardsInitiate timelines, deliverables, and best practices to move along projects while tracking, documenting, and assigning responsibilities to key membersDevelop a broad understanding of our business, opportunities, shortfalls and needs within other departmentsOther duties as assignedMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful Applicant5+ years in a mix of retail and hospitality management with an emphasis on business operationsStrong financial skills with 3+ years of P&L management within a professional environmentEffective communication (listening, verbal, and written) skills and ability to work well with all levels of management, team members & customersGreat time management skills with a sense of urgency and the ability to multi-task in a fast-paced environmentStrong computer skills. Knowledge of Microsoft office (Excel) and experience with NetSuite preferredMonitor progress, compare to strategy, and take corrective action where neededKnowledge of cash handling procedures including cashier accountability and deposit controlKnowledge of inventory management and merchandising best practicesFlexible schedule with the ability to work nights, weekends, and holidaysExtensive knowledge and experience with food safety compliance including NYS Department of Agriculture regulationsA sincere passion for food, beverage, and customer serviceCollege degree or equivalent education or trainingWhat's on OfferWeekly pay3 weeks paid vacation and sick timeCompany 401k + matchComprehensive medical, dental, and vision benefitsPretax commuter, healthcare, and dependent care benefitsDiscounts on our products and restaurant!ContactClair McMahonQuote job refJN-022023-5952547Job summarySectorFacilities ManagementSub SectorOperations ManagerIndustryRetailLocationNew YorkContract TypePermanentConsultant nameClair McMahonJob ReferenceJN-022023-5952547
