District Operations Manager - Retail

New York Permanent USD80,000 - USD100,000 per year
  • BRAND NEW ROLE, reporting to the VP of Operations & overseeing 3 store GM's
  • Financial skills, Operational Excellence, and a drive to increase sales

About Our Client

My client is a NYC staple, focused in the food and beverage industry they have both a DTC, Wholesale, and Retail business. This role will focus on their 3 NYC retail locations and oversee those GMs/Team Leaders.

The District Operations Manager will report to the VP of Operations, and will travel between the three locations in NYC & their headquarters. I'm looking for candidates who have experience managing in a retail space, have a proven track record in focusing on sales and financial acumen, and has put Operational Excellence processes in place.

Job Description

  • Lead, develop & track financial, operational, & talent performance of their three retail locations & restaurant.
  • Lead development, execution & results of retail & restaurant plans (Quarterly Action Plans) to drive top-line growth and bottom-line profitability. This plan supplements the work done through the Monthly Merchandising Plan (MMP) at the individual store level.
  • Lead & coach teams to ensure monthly execution of MMPs (Monthly Merchandising Plans) are completed on time, in full. Represent the voice of Retail & Restaurant cross-functionally. Ensure that inventory and fill levels are maintained for each location.
  • Lead cross-functional relationships with internal departments and key stakeholders
  • Continually assess our retail & restaurant customer experience and ensure that it offers a consistent, inviting, and ultimately delightful customer experience
  • Support GMs/SM through all team development phases: determining/approving hiring needs, staff development & training oversight, performance review process, and progressive discipline support
  • Work with NYC Training & Curriculum to coordinate training standards, SOPs, and service protocols for all locations and teams, including producer trainings and team member trips.
  • Engage and coach store teams to promote the values and mission of the company
  • Ensure that aesthetic appearance and experience of stores meets or exceeds brand standards
  • Initiate timelines, deliverables, and best practices to move along projects while tracking, documenting, and assigning responsibilities to key members
  • Develop a broad understanding of our business, opportunities, shortfalls and needs within other departments
  • Other duties as assigned

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • 5+ years in a mix of retail and hospitality management with an emphasis on business operations
  • Strong financial skills with 3+ years of P&L management within a professional environment
  • Effective communication (listening, verbal, and written) skills and ability to work well with all levels of management, team members & customers
  • Great time management skills with a sense of urgency and the ability to multi-task in a fast-paced environment
  • Strong computer skills. Knowledge of Microsoft office (Excel) and experience with NetSuite preferred
  • Monitor progress, compare to strategy, and take corrective action where needed
  • Knowledge of cash handling procedures including cashier accountability and deposit control
  • Knowledge of inventory management and merchandising best practices
  • Flexible schedule with the ability to work nights, weekends, and holidays
  • Extensive knowledge and experience with food safety compliance including NYS Department of Agriculture regulations
  • A sincere passion for food, beverage, and customer service
  • College degree or equivalent education or training

What's on Offer

  • Weekly pay
  • 3 weeks paid vacation and sick time
  • Company 401k + match
  • Comprehensive medical, dental, and vision benefits
  • Pretax commuter, healthcare, and dependent care benefits
  • Discounts on our products and restaurant!
Clair McMahon
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Job summary

Facilities Management
Sub Sector
Operations Manager
New York
Contract Type
Consultant name
Clair McMahon
Job Reference