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Field Service Engineer-Midwest

Chicago, Illinois Permanent USD80,000 - USD95,000 per year View Job Description
The Field Service Engineer is a critical element in ensuring customer satisfaction with my client's manufactured and distributed products. This position is responsible for performing onsite repairs and installations, preventative maintenance, client training, triaging calls and promoting service contracts. The Field Service and Engineer must maintain the highest standards in courtesy and competence with the company's customers.
  • Field Service opportunity within leading provider of Advanced Laser Systems
  • Increases in Organic Growth, Sales and Gross Profit over the past year

About Our Client

Our client is a global organization specializing in the ART space. Formed through the strategic consolidation of leading companies in the fertility sector, my client aims to advance reproductive care by providing comprehensive solutions that support embryologists, clinicians, and fertility clinics worldwide.

Job Description

The responsibilities of the Field Service Engineer are:

  • Install, calibrate, and configure ART equipment at client sites according to manufacturer specifications and customer requirements.
  • Perform preventative maintenance and emergency repairs to ART equipment to ensure optimal performance and minimize downtime.
  • Diagnose and resolve technical issues remotely or on-site, providing timely solutions for clients.
  • Educate and train clients on proper equipment use, maintenance practices, and safety protocols.
  • Maintain detailed service records, including work orders, reports, and inventory logs.
  • Work closely with internal teams (engineering, sales, and customer service) to ensure seamless support and customer satisfaction.
  • Travel to customer locations within the region and occasionally nationwide to service ART equipment.



A full job description will be sent after assessment of candidate's credentials. Plese apply using the link below.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The successful Field Service Engineer will have:

  • 3-5 years of field travel, relevant customer service, and electronic/optical diagnostic work.
  • Biomedical Device experience, or experience working in a regulated industry
  • Must be able to travel locally and domestically as needed
  • Strong technical problem-solving and troubleshooting skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage time effectively.
  • Strong customer service and relationship-building skills.

What's on Offer

My client can offer the following for the Field Service Engineer:

  • Competitive Salary
  • 20+ days of of overall PTO
  • Excellent Company Benefits including 401k match
  • Remote working when not traveling
  • Excellent oppertunity to join a growing team
Contact
Daniel Hall
Quote job ref
JN-052025-6745853

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Maintenance, Reliability
Industry
Healthcare / Pharmaceutical
Location
Chicago
Contract Type
Permanent
Consultant name
Daniel Hall
Job Reference
JN-052025-6745853