Field Service Engineer

The key responsbilities of the Field Service Engineer are:

• Provide on-site installation, commissioning, and training for our medical devices at customer locations.
• Perform routine maintenance, repairs, and upgrades on medical equipment to ensure consistent and reliable operation.
• Diagnose and troubleshoot technical issues, both hardware and software, to minimize downtime and ensure uninterrupted usage of medical devices.
• Collaborate closely with the customer support and engineering teams to identify and implement effective solutions for complex technical problems.
• Maintain accurate records of service visits, technical reports, and documentation of equipment performance and repairs.
• Proactively communicate with customers to provide updates on service activities, technical recommendations, and best practices.
• Act as a technical advisor to customers, offering insights and guidance on device operation, maintenance, and optimization.
• Stay current with industry trends, product developments, and technological advancements to provide innovative solutions and recommendations to customers.
• Participate in training programs, workshops, and knowledge-sharing sessions to continuously enhance your technical skills and knowledge of our product portfolio.
• Adhere to all safety regulations, protocols, and quality standards while performing on-site service activities.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.