Field Service Engineer

Philadelphia Permanent USD55,000 - USD60,000
  • Great Opportunity to Travel Domestically & Internationally Supporting Clients
  • International Manufacturer of High Performance Equipment

About Our Client

Our Client is a family-owned, internationally recognized manufacturing organization, producing machines, systems, components while providing services in sterilization, chemical bio-decontamination and contamination for the biopharmaceutical industry.

Job Description

The Field Service Engineer is responsible for providing maintenance, modification, installation, calibration, commissioning, validation, and technical support to users of equipment.

  • Perform preventive and corrective maintenance outlined in technical manuals required on product lines. This includes: disassembling, replacing, or repairing defective parts; reassembling as required; adjusting/calibrating machines using specialized tools
  • Troubleshoot, repair or refurbish standard and special purpose equipment and systems components.
  • Perform validation activities. This includes: Installation Qualification, Operation Qualification, Performance Qualification (IQ/OQ/PQ), thermal mapping and cycle development.
  • Perform and supervise installation of product line.
  • Perform Factory Acceptance Tests and Site Acceptance Test (SAT)
  • Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes but, is not limited to, completion of Service Call Certificates (SCC), relevant expense reports, calibration certificates and protocols.
  • Develop and maintain effective communicative relationships with customers and managers. Communicate activities to customers to include scheduling of maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer's expectations of service are exceeded.
  • Respond to routine customer and sales questions regarding equipment operation and performance or direct questions to more experienced colleagues.
  • Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols/standard operating procedure (SOP) when entering and exiting facilities. Follows all Company and customer health and safety protocols and procedures.
  • Offer solutions to customers to enhance sales and growth in the field; pass on leads to management and sales when possible. Closely network with all other Field Engineers globally within the Group team.
  • Other duties as assigned.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Bachelor's degree in Engineering General or Electrical Engineering or equivalent work related experience required.
  • Experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration preferred
  • Ability to read P&ID and electrical/pneumatic schematic
  • Strong organizational and problem solving skills
  • Valid driver's license with an acceptable driving record
  • Must either have or be legally able to obtain a valid passport for international travel
  • Able to travel extensively and readily, both by car and air
  • Strong desire to be a part of a company with a fast-paced, result-oriented culture
  • General knowledge of the principles and methods of sterilization, steam systems, sterilizers and other methods of sterilization / decontamination.
  • Knowledge of pharmaceutical standards, industrial controls and central processing systems is advantageous.
  • Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
  • High-level of effective interpersonal English communication skills, both written and verbal
  • Knowledge of Windows, PowerPoint, Word Excel and AutoCad or similar programs required

Physical Environment/Working Conditions

  • Work activities may include: standing for extended periods of time, walking, climbing, sitting, bending, kneeling, reaching, grasping
  • Travel required > 60% overnight, at times for multiple weeks
  • Working conditions include: heat, cold and confined spaces
  • Ability to lift at least 30 - 50 lbs
  • Must be able to travel and enter manufacturing and plant operating sites when necessary to access equipment

What's on Offer

  • Eligible for Overtime and various Bonus Packages
  • Competitive Benefits Package (full pay of benefits)
  • 401K Contributions
  • Company Car
  • Tuition and Childcare Reimbursement
Marios Peripanos
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Job summary

Engineering & Manufacturing
Sub Sector
Maintenance, Reliability
Healthcare / Pharmaceutical
Contract Type
Consultant name
Marios Peripanos
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