Field Service Technician

The key responsibilities of the Field Service Technician will be:

Responsibilities:

1. 
   
   On-site Troubleshooting and Repairs:
   • Conduct on-site diagnosis and troubleshooting of welding machine issues.
   • Perform timely and efficient repairs to ensure minimal downtime for customers.
   • Collaborate with customers to identify and address specific technical challenges.
2. 
   
   Preventive Maintenance:
   • Develop and implement preventive maintenance schedules for welding machines.
   • Conduct routine inspections to identify potential issues and proactively address them.
   • Provide recommendations for optimizing machine performance and longevity.
3. 
   
   Customer Training:
   • Deliver comprehensive training sessions to customers on the proper use and maintenance of welding equipment.
   • Provide guidance on best practices to optimize machine performance.
   • Address customer queries and concerns during training sessions.
4. 
   
   Documentation and Reporting:
   • Maintain detailed records of service activities, including repairs, maintenance, and customer interactions.
   • Prepare accurate and timely service reports for internal and external use.
   • Communicate effectively with the technical support and engineering teams to provide feedback on recurring issues and potential product improvements.
5. 
   
   Customer Support:
   • Establish and maintain positive relationships with customers by offering exceptional service.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.