Fulfillment Operations Specialist

New York Permanent USD80,000 - USD90,000
  • Hybrid Schedule - Competitive Pay and Benefits
  • Amazing Company Culture - Great Opportunity for Growth!!!

About Our Client

Award-winning technology company that is thoroughly disrupting the product
sampling space. This company's technology is used by many of the world's leading brands to run the most powerful sampling campaigns online, with a focus on relevance, data and analytics. The company works with over 200 different brands in 18 different markets worldwide, including some of the world's largest consumer brand groups.

Job Description

  • Oversee the successful implementation partner inventory management systems and act as a 'superuser' to coach other team members on effective use of the system
  • Constantly seek to identify areas to streamline our joint processes with fulfillment partners as well as internal processes
  • Help to problem solve issues as they arise with fulfillment partners, escalating to Global Fulfillment Manager as necessary
  • Work with customer success to refine inventory delivery processes and minimize non-conforming deliveries
  • Identify internal non-compliance with process and communicate to Customer Success Lead / Brand Partnerships Managers to remediate internal issues
  • Use data from our system/fulfillment partners to monitor delivery against service level agreements across all campaigns
  • Meet with Key fulfillment partners weekly to discuss current service delivery
  • Monitor action plans and remediation of issues
  • Report to Global Fulfillment Manager on a regular basis on SLA compliance for key partners
  • Ensure that we have a standardized set of packaging options for each mailing format for each fulfillment partner
  • Source/procure packaging to meet requirements of campaign pipeline
  • Optimize and refine our packaging solutions working with Brand Partnerships to understand brand needs and the fulfillment partners to implement
  • Communicate current packaging options and lead times regularly as well as any known shortages
  • Keep rate cards for different fulfillment partners up to date and in line with current rates offered
  • Provide bespoke non-rate card quotes on behalf of Brand Partnerships

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

We are looking for an individual who possesses fantastic project management and communication skills, who relishes the opportunity to streamline and enhance existing processes and is excited by the challenge and opportunity of working for a fast-paced technology company.

What's on Offer

● 26 days of Annual Leave, which includes the period between Christmas and New Year when all company offices are closed

● One 'Life Moment' per year of additional leave, which you can define. It could be your child's first day at school, a house move or your birthday

● Quarterly Wellness Allowance

● After 5 & 10 years, (in your 6th and 11th years) you have the opportunity to take a four week sabbatical with a generous contribution from the company towards whatever you have planned

● Commitment to growing your professional development and a training budget to support that commitment

● Eligibility for our flexible working arrangement, giving you the power to manage your time and place of work

● 401K Retirement Benefit Plan

● A range of medical, dental and vision Healthcare Plans as well as Commuter Benefits

● Social events (monthly team lunches and quarterly drinks / team building activities)


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Job summary

Procurement & Supply Chain
Sub Sector
Supply Planning
FMCG (Fast Moving Consumer Goods)
New York
Contract Type
Consultant name
Spenser White
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