Global Service Manager - Capital Equipment

Chelmsford Permanent USD130,000 - USD140,000
  • Join a fast-paced organization within the manufacturing space
  • Utilize your leadership skills in a hyper-growth organization

About Our Client

My client is a high growth capital equipment/electronics manufacturing organization based out of Chelmsford, MA. They are seeking a leader for their global service operations to drive the effectiveness and efficiency of their CS team.

Job Description

You Will:

  • Devise a plan to analyze client accounts that can drive strategy, retention and engagement
  • Manage a team of 7-10 service/support leads
  • Partner with the support and other cross functional internal teams to devise strategies to reduce churn, drive adoption and overall client satisfaction
  • Provide insights for the CS team into the customer lifecycle to enhance their relationships and overall account health
  • Pro-actively define new ideas to improve business process and operational systems
  • Optimize success and support operations by automating process and tasks
  • Provide feedback to sales to enhance the front end of client relationships
  • Manage a direct report and be given opportunity to scale the team



MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

You Have:

  • Experience leading support teams within a manufacturing/electronics/device/capital equipment industry
  • B.S. in Engineering is a huge plus
  • Experience with client-facing support initiatives
  • Ability to gather, analyze and organize data on client accounts, and get technical with products
  • Results oriented, attention to detail and ability to manage multiple objects and projects at once
  • Quick learner, curious, strong analytical skills
  • Exceptional verbal and written communication skills
  • Passion for designing process and creating scalable team strategy
  • Ability to influence and communicate complex objectives in a concise manor

What's on Offer

Offer:

  • 401(k)
  • Health, Vision, Dental, Disability
  • $100-130(k) salary with competitive bonus structure
  • High growth environment with collaborative culture



Apply now and those qualified will be contacted within 48 hours to discuss further.

Contact
Hannah Kane
Quote job ref
JN-052022-5605632

Job summary

Sector
Sales
Sub Sector
Sales Manager/Director/VP
Industry
Industrial / Manufacturing
Location
Chelmsford
Contract Type
Permanent
Consultant name
Hannah Kane
Job Reference
JN-052022-5605632