Help Desk Analyst

Manhattan, New York Permanent USD65,000 - USD85,000 per year
  • Software company
  • Seeks a Help Desk Analyst

About Our Client

Global SAAS company.

Job Description

  • Provide first-level technical support to clients via phone, email, or chat.
  • Diagnose and resolve software and hardware issues reported by users.
  • Escalate complex technical issues to the appropriate teams for further investigation and resolution.
  • Install, configure, and maintain software applications and systems.
  • Create and update knowledge base articles and documentation for common technical issues.
  • Collaborate with other departments to ensure timely resolution of client issues and requests.
  • Participate in training sessions and continuous learning to stay updated on new technologies and products.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience
  • Proven experience in a help desk or technical support role, preferably in a SaaS environment.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with cloud-based technologies and SaaS applications.
  • Excellent communication skills and ability to explain technical concepts to non-technical users.
  • Customer-focused mindset with a passion for solving problems and providing exceptional service.
  • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.

What's on Offer

Competitive compensation.

Elizabeth Coughlan
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Job summary

Information Technology
Sub Sector
IT Support
Business Services
Contract Type
Consultant name
Elizabeth Coughlan
Job Reference