IT Help Desk Technician

New York Permanent USD60,000 - USD90,000 per year
  • Career Building
  • Industry Leader

About Our Client

This role is located in our LIC office working in office 5 days a week. Our client is a leading manufacturer of luxury watches. A strong and collaborative work environment with an emphasis on professional and personal development.

Job Description

-Ensures that IT issues are addressed promptly and professionally with minimum interruption to business processes. -

-Ensures that issues are escalated properly.

-Ensures that documentation is thorough, accurate, prompt and useful.

-Ensures that all tasks support the overall maintenance of corporate IT infrastructure.

-Ensuring that special projects assigned by management are completed correctly.

-Ensures that all projects and tasks are completed according to schedules and deadlines.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The right candidate will be a self-starter, working with not a lot of supervision, strong interpersonal skills, technical acumen, a sense of urgency, and the ability to follow through. We are seeking someone who is comfortable interfacing with people.

-Diagnosing problems.

-Configuring workstations and servers.

-Implementing applications.

-Remediating slow systems (users' device, servers', resources, printing…)

-Resetting passwords

-Setup new users' desk in advance in a streamlined process and provide user training

-Creating new Active Directory user accounts

-Maintaining Active Directory workstations and server OU's, GPO's user information, i.e. Title", "Change", Location, Phone number, etc.

-Assisting users with Outlook

-Fixing printer jams and other printing problems

-Processing user terminations checklist, tracking equipment, disable accounts

-Resolving open tickets

-Following up on open tickets to ensure quick completion and user satisfaction

-Encrypting laptops

-Monitoring the servers for errors

-Escalating technical issues appropriately

What's on Offer

Competitive rates and benefits starting from day 1!

Will Luff
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Job summary

Information Technology
Sub Sector
IT Support
New York
Contract Type
Consultant name
Will Luff
Job Reference