IT Support Analyst

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Description

• Identifying hardware and software solutions.
• Resolving network issues.
• Troubleshooting technical issues.
• Providing timely and accurate feedback.
• Supporting the role-out of new applications and technology.
• Managing multiple cases at once and updating tickets using the ticket database.
• Ad-hoc responsibilities.
• Conducting safety checks on equipment.
• Recommending changes to maximize efficient resolution.